Privacy Policy

1. Information We Collect

We collect the following types of information when you use our services:

• Personal Information: Name, email address, phone number, and shipping address when you place an order or request a quote.
• Design Information: Custom text, logos, colors, and specifications for your neon sign.
• Payment Information: We use Stripe for payment processing and do not store your credit card details on our servers.
• Technical Information: IP address, browser type, device information, and usage data through cookies.

2. How We Use Your Information

We use your information for the following purposes:

• To create and fulfill your custom neon sign orders
• To communicate with you about your order status
• To provide customer support and respond to inquiries
• To improve our products, services, and website experience
• To send promotional offers (only with your explicit consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), shipping carriers (FedEx, UPS), and cloud storage providers (AWS).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger or acquisition of our business.

4. Data Security

We implement industry-standard security measures including:

• SSL encryption for all data transmissions
• Secure storage on AWS servers with regular security audits
• Limited access to personal information to authorized personnel only

5. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal data
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@neontj.com.

6. Cookies

We use cookies to:

• Remember your design preferences during customization
• Analyze website traffic using Google Analytics (anonymized data)
• Provide personalized content based on your browsing history

You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website with the effective date.

8. Contact Us

Questions about this policy? Contact us at: